Frequently asked questions

Do you offer refunds or replacement photos?

Glen Watson Photography has a 100% satisfaction guarantee. We can provide you with a full refund or replacement prints for all returned photographs. *Please Note: Refunds or the replacement of images is not available on digital image purchases

How do i collect my Photo order ?

All photo orders received by photo-day will be delivered to the school approx. 4 weeks after the event. Orders will be distributed by staff into Home groups. Students are then responsible for delivering orders home.

I have not received my order which was placed over 4 weeks ago ?

Please contact : We will help to resolve any issue as soon as possible.

My order has missing items, how long will it take to get a replacement?

Replacement orders will be sent to your school for collection. These orders are printed and dispatched within 3-10 business days.

How long do you keep photos on file?

We keep all images on file for a minimum of 5 years. If you would like to place an order for photos from previous years please call us on 0478 597 055 or email us at and we will be able to assist you. *Please Note: Archive fees & freight costs will be applied to individual orders. Call us for a quote.

What methods of payments do you accept?

For all online orders we accept all major credit cards. Payments can also be made via your pay pal account - allowing you to pay from your bank account, without a credit card. Orders will not be printed and dispatched until payment has been received. Bank transfer and card payments can also be taken over the phone. A 10% additional charge applies for this service. Please call Glen on : 0478 597 055 or email :