Frequently asked questions

Do you offer refunds or replacement photos?


Glen Watson Photography has a 100% satisfaction guarantee. We can provide you with a full refund or replacement prints for all returned photographs. *Please Note: Refunds or the replacement of images is not available on digital image purchases




How do i collect my Photo order ?


All photo orders received by photo-day will be delivered to the school approx. 4 weeks after the event. Orders will be distributed by staff into Home groups. Students are then responsible for delivering orders home.




I have not received my order which was placed over 4 weeks ago ?


Please contact : orders@watsonphoto.com.au. We will help to resolve any issue as soon as possible.




My order has missing items, how long will it take to get a replacement?


Replacement orders will be sent to your school for collection. These orders are printed and dispatched within 3-10 business days.




How long do you keep photos on file?


We keep all images on file for a minimum of 5 years. If you would like to place an order for photos from previous years please call us on 0478 597 055 or email us at orders@watsonphoto.com.au and we will be able to assist you. *Please Note: Archive fees & freight costs will be applied to individual orders. Call us for a quote.




What methods of payments do you accept?


For all online orders we accept all major credit cards. Payments can also be made via your pay pal account - allowing you to pay from your bank account, without a credit card. Orders will not be printed and dispatched until payment has been received. Bank transfer and card payments can also be taken over the phone. A 10% additional charge applies for this service. Please call Glen on : 0478 597 055 or email : orders@watsonphoto.com.au





        Glen Watson Photography  2020