All photo orders received up to two weeks after photo-day will be delivered to the school approx. three weeks after the event. Please allow extra time when school/public holidays or school administration issues arise. Orders will be distributed into classes by staff. Students are then responsible for delivering orders home.

With your school photos, you receive a slip called the ‘Reorder & Download Form’. On this form is your child’s unique access key, as well as instructions on how to download your image. To access your digital portrait image, visit our website and: • Click on ‘Download Your Image’ on the main page. • Enter your child’s unique access key and click SEARCH. • Your image will be visible as a preview. • Click DOWNLOAD to save it your device.

Watson School Photography has a 100% satisfaction guarantee. We can provide you with a full refund or replacement prints for all returned photographs. *Please Note: Refunds and the replacement of images are not available on digital image purchases.

Payments can be made: • With a credit card. For all online orders we accept all major credit cards. • Via your Pay Pal account - which allows you to pay from your bank account, without a credit card. • Over the phone via bank transfer or card payments. A 10% additional charge applies for this service. Orders will not be printed and dispatched until payment has been received. Please call Glen on 0478 597 055 or email: orders@watsonphoto.com.au to solve any issues.

Please contact orders@watsonphoto.com.au. We will help to resolve any issue as soon as possible.

Replacement orders will be sent to your school for collection. These orders are printed and dispatched within 3-10 business days.

We keep all images on file for a minimum of 5 years. If you would like to place an order for photos from previous years, please call us on 0478 597 055 or email us at orders@watsonphoto.com.au and we will be able to assist you. *Please Note: Archive fees & freight costs will be applied to individual orders. Call us for a quote.

Our photographers occasionally cannot avoid hotspots showing in prescription glasses worn by the subject photographed. This is due to the shape of the glasses and / or reflective coatings. When this occurs the student/staff member will be asked if they would like to remove their glasses for an additional portrait photograph. This is so we have a portrait of the person with glasses on and off. We then use photo editing software to create the final image with the glasses glare removed. We will ask the person being photographed if they are comfortable taking their glasses off for the extra portrait photo. The choice is up to the subject to remove their glasses, however we cannot guarantee the glare can be removed if they decline.

A selection of portrait images is taken of each person photographed. This varies with the individual being photographed from three to 20+ images. The variation is due to a number of factors such as how comfortable the person is in front of the camera, school dress code guidelines to glasses glare. We do try our very best to make great portraits of every person we photograph. However, there are time constraints and making a great school portrait is a two-way transaction - effort from the photographer and a willingness from the subject. We are professional photographers and it is always our goal to produce great portraits that you cherish for years to come.

All final photographs received by the school and customer have gone through an editing workflow as follows: - Culling the subject photos down to the best portrait, selected by our professional photo team. - Colour adjustments for balanced skin tone. - Cropping the image to suit the customer's products. We do not use any 'photoshop' techniques, that alter a subjects appearance, such as skin repair for blemish removal or change any natural details of the subject. With the subjects permission - we do use editing software to remove prescription glasses hotspots, created occasionally from our studio flashlights.

Watson Media & School Photography Privacy Policy Warrnambool, Victoria | South West Victoria Effective Date: January 2026 | Last Reviewed: January 2026   1. Introduction Watson Media & School Photography (ABN:51660543671) is a professional school photography business servicing schools across South West Victoria. We are committed to protecting the privacy and safety of every student, parent, guardian, and staff member whose personal information and images we handle in the course of our work. This Privacy Policy explains how we collect, use, store, and disclose personal information — including photographs of students — in accordance with: •       The Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) •       The Privacy and Other Legislation Amendment Act 2024 •       The Notifiable Data Breaches (NDB) scheme •       The Victorian Information Privacy Act 2000 and Information Privacy Principles (IPPs) — applicable to our work with Victorian government schools •       Child safe obligations under the Child Wellbeing and Safety Act 2005 (Vic) •       Guidance from the Office of the Australian Information Commissioner (OAIC) By engaging our services, schools, parents, and guardians agree to the terms of this policy.   2. What Information We Collect In the course of providing school photography services, we may collect the following categories of personal information: From Schools: •       Student names, year levels, and class groupings •       Teacher and staff names •       School contact details and administration information •       Scheduling and logistical information for photo day From Parents and Guardians: •       Parent or guardian name and contact details (name, email address, phone number) •       Delivery address for photo orders •       Payment information (note: we do not store credit card details — all online payments are processed through PCI DSS-compliant payment gateways) Images: •       Photographic portraits and group images of students and staff Under the Privacy Act 1988 and the Australian Privacy Principles, photographs of identifiable individuals — including children — constitute personal information and are handled accordingly. Watson School Photography treats all student images with the highest standard of care. We do not collect sensitive information (as defined under the Privacy Act 1988) unless specifically required and with appropriate consent.   3. Why We Collect This Information Personal information and images are collected solely for the following primary purposes: •       To photograph students and staff on scheduled photo days •       To produce, process, and deliver photographic products to schools and families •       To provide schools with administrative tools such as updated student image directories and ID card production •       To process and fulfil orders placed by parents and guardians •       To communicate with schools and parents regarding orders, deliveries, and photo day scheduling •       To comply with our legal and contractual obligations We will not use personal information or student images for any secondary purpose without the prior written consent of the school and, where required, the parent or guardian of the student concerned.   4. Student Images and Child Safety Watson School Photography places the safety, dignity, and privacy of children at the centre of everything we do. In accordance with Australian law and best practice: •       Student photographs are treated as personal information under the Privacy Act 1988 and will be handled in accordance with all applicable Australian Privacy Principles •       Student images will not be used for any promotional, marketing, or advertising purpose — including on our website, social media, printed materials, or any public-facing platform — without the prior explicit written consent of the student's parent or guardian •       Students who have been identified by the school as not to be photographed will not be included in any photography. Please contact your school directly to make this request •       All photographers employed or engaged by Watson School Photography hold a current Working with Children Check (WWCC) as required under the Worker Screening Act 2020 (Vic) •       Photo sessions are conducted professionally, respectfully, and in a manner appropriate to the school environment Schools are responsible for communicating to Watson School Photography any student-specific instructions regarding photography, consent restrictions, or cultural sensitivities prior to photo day.   5. How We Store and Protect Your Information We take the security of personal information seriously. Watson School Photography implements appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction. Specifically: •       All digital images and associated data are stored securely on password-protected devices and/or Australian-based cloud storage services with appropriate security controls •       Access to student data and images is restricted to authorised Watson School Photography personnel only •       Physical materials containing student information are stored securely and disposed of appropriately when no longer required •       We do not transfer or store student data on overseas servers without taking reasonable steps to ensure the data is handled in accordance with the Australian Privacy Principles Data Retention: Student images and associated personal information are retained on secure, on-premises servers located at our Australian print production facility for a period of up to 13 years — reflecting the typical duration of a student’s primary and secondary schooling journey. This archival period allows families to request reprints or replacement products at any point throughout their child’s school years. Archived data is held securely on-premises within Australia, is not actively used for any purpose beyond reprint fulfilment, and is accessible only to authorised personnel. Our print production partner is contractually bound to handle all data in accordance with this Privacy Policy and the Australian Privacy Principles. Parents, guardians, or students may request the early deletion of their data at any time by contacting us directly. Schools may also request the deletion of their school’s data upon conclusion of their engagement with Watson School Photography.   6. Disclosure of Personal Information Watson School Photography will not sell, rent, or trade personal information to any third party. We may disclose personal information only in the following limited circumstances: •       To professional print labs contracted to produce photographic products — these parties are bound by confidentiality obligations and are required to handle personal information in accordance with the Australian Privacy Principles •       To online ordering platform providers used to facilitate parent orders — these platforms are subject to their own privacy policies and security standards •       To the school, for administrative purposes directly related to the photo day and student records •       As required or permitted by law, including in response to a lawful request from an authority We do not share personal information with any other organisation for marketing, commercial, or unrelated purposes.   7. Data Breach Notification In the event of an eligible data breach — that is, a breach that is likely to result in serious harm to any individual whose information is involved — Watson School Photography will comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). We will: •       Contain and assess the breach as quickly as practicable •       Notify the Office of the Australian Information Commissioner (OAIC) and all affected individuals as soon as practicable, and no later than 30 days after becoming aware that there are reasonable grounds to believe an eligible data breach has occurred •       Notify the relevant school and take reasonable steps to minimise harm   8. Access to and Correction of Your Information In accordance with Australian Privacy Principles 12 and 13, individuals have the right to request access to the personal information Watson School Photography holds about them, and to request the correction of any information that is inaccurate, incomplete, or out of date. To make an access or correction request, please contact us using the details provided in Section 10 below. We will require proof of identity before releasing or amending any personal information. We aim to respond to all requests within 30 days. Please note: where photographic products are requested for access purposes, our standard reproduction charges may apply.   9. Privacy Complaints If you believe Watson School Photography has breached the Australian Privacy Principles, an Information Privacy Principle, or any applicable privacy legislation, you are encouraged to contact us in the first instance so we can attempt to resolve your concern. We will acknowledge your complaint promptly and endeavour to provide a response within 30 days. If you are not satisfied with our response, you may lodge a complaint with: •       The Office of the Australian Information Commissioner (OAIC) — for private and non-government matters: www.oaic.gov.au (http://www.oaic.gov.au)| 1300 363 992 •       The Office of the Victorian Information Commissioner (OVIC) — for matters involving Victorian government schools: www.ovic.vic.gov.au(http://www.ovic.vic.gov.au)   10. Contact Us For any privacy-related enquiries, access requests, complaints, or to opt out of photography, please contact: Watson Media & School Photography Warrnambool, Victoria, Australia Email: orders@watsonphoto.com.au(mailto:orders@watsonphoto.com.au) Website: watsonphoto.com.au(http://watsonphoto.com.au)   11. Updates to This Policy Watson School Photography reserves the right to update this Privacy Policy from time to time to reflect changes in legislation, our practices, or operational requirements. The current version of this policy will always be available on our website and can be provided to schools upon request. We encourage schools, parents, and guardians to review this policy periodically.     Watson Media & School Photography  |  Warrnambool, Victoria  |  Privacy Policy v1.0  | January 2026