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  • How do I collect my photo order ?
    All photo orders received by photo-day will be delivered to the school approx. 4 weeks after the event. Orders will be distributed into Home groups by staff. Students are then responsible for delivering orders home.
  • Do you offer refunds or replacement photos?
    Watson School Photography has a 100% satisfaction guarantee. We can provide you with a full refund or replacement prints for all returned photographs. *Please Note: Refunds and the replacement of images are not available on digital image purchases.
  • What methods of payments do you accept?
    Payments can be made: With a credit card. For all online orders we accept all major credit cards. Via your Pay Pal account - which allows you to pay from your bank account, without a credit card. Over the phone via bank transfer or card payments. A 10% additional charge applies for this service. Orders will not be printed and dispatched until payment has been received. Please call Glen on 0478 597 055 or email to solve any issues.
  • I have not received my order which was placed over 4 weeks ago?
    Please contact We will help to resolve any issue as soon as possible.
  • My order has missing items, how long will it take to get a replacement?"
    Replacement orders will be sent to your school for collection. These orders are printed and dispatched within 3-10 business days.
  • How long do you keep photos on file?
    We keep all images on file for a minimum of 5 years. If you would like to place an order for photos from previous years, please call us on 0478 597 055 or email us at and we will be able to assist you. *Please Note: Archive fees & freight costs will be applied to individual orders. Call us for a quote.
  • Prescription glasses & studio strobe light glare
    Our photographers occasionally cannot avoid hotspots from showing in prescription glasses worn by the person being photographed. This is due to the shape of the glasses. When this occurs the student/staff member will be asked if they would like to remove their glasses for an additional portrait photograph. This is so we have a portrait of the person with glasses on and off. We then use photo editing software to create the final image with the glasses glare removed. We will ask the person being photographed if they are comfortable taking their glasses off for the extra portrait photo. The choice is up to the subject to remove their glasses, however we cannot guarantee the glare can be removed if they decline.
  • Our 'best practice' portrait philosophy
    A selection of portrait images is taken of each person photographed. This varies with the individual being photographed from three to 20+ images. The variation is due to a number of factors such as how comfortable the person is in front of the camera, school dress code guidelines to glasses glare. We do try our very best to make great portraits of every person we photograph. However there are always time constraints and making a great school portrait is a two-way transaction - effort from the photographer and a willingness from the subject. It is in our best interests to always strive for a great portrait that you cherish.
  • Our 'Photoshop' guidelines
    All final photographs received by the school and customer have gone through an editing workflow as follows: - Culling from the subject photos to the best portrait. - Colour adjustments for balanced skin tone. - Cropping the image to suit the customer requirements. We do not use any 'photoshop' techniques, such as skin repair for blemish removal or change any natural details of the subject. With the subjects permission - we do use editing software to remove prescription glasses hotspots, created occasionally from our studio flashlights.
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