Question 1

How do I collect my photo order ?

Accepted Answer

All photo orders received up to two weeks after photo-day will be delivered to the school approx. three weeks after the event. 
Please allow extra time when school/public holidays or school administration issues arise.
Orders will be distributed into classes by staff. 
Students are then responsible for delivering orders home.

Question 2

How do I download my digital images?

Accepted Answer

With your school photos,  you receive a slip called the ‘Reorder & Download Form’. 
On this form is your child’s unique access key, as well as instructions on how to download your image.
To access your digital portrait image, visit our website and:

• Click on ‘Download Your Image’ on the main page.
 • Enter your child’s unique access key and click SEARCH. 
 • Your image will be visible as a preview.
 • Click DOWNLOAD to save it your device.

Question 3

Do you offer refunds or replacement photos?

Accepted Answer

Watson School Photography has a 100% satisfaction guarantee. We can provide you with a full refund or replacement prints for all returned photographs.
 
*Please Note: Refunds and the replacement of images are not available on digital image purchases.

Question 4

What methods of payments do you accept?

Accepted Answer

Payments can be made:
 • With a credit card. For all online orders we accept all major credit cards. 
 • Via your Pay Pal account - which allows you to pay from your bank account, without a credit card. 
 • Over the phone via bank transfer or card payments. A 10% additional charge applies for this service.
Orders will not be printed and dispatched until payment has been received.
 
Please call Glen on 0478 597 055 or email: orders@watsonphoto.com.au to solve any issues.

Question 5

I have not received my order which was placed over 4 weeks ago?

Accepted Answer

Please contact orders@watsonphoto.com.au.
We will help to resolve any issue as soon as possible.

Question 6

My order has missing items, how long will it take to get a replacement?"

Accepted Answer

Replacement orders will be sent to your school for collection. These orders are printed and dispatched within 3-10 business days.

Question 7

How long do you keep photos on file?

Accepted Answer

We keep all images on file for a minimum of 5 years. If you would like to place an order for photos from previous years, please call us on 0478 597 055 or email us at orders@watsonphoto.com.au and we will be able to assist you.
 
*Please Note: Archive fees & freight costs will be applied to individual orders. Call us for a quote.

Question 8

Prescription glasses & studio strobe light glare

Accepted Answer

Our photographers occasionally cannot avoid hotspots showing in prescription glasses worn by the subject photographed.
This is due to the shape of the glasses and / or reflective coatings.
When this occurs the student/staff member will be asked if they would like to remove their glasses for an additional portrait photograph.
This is so we have a portrait of the person with glasses on and off. 
We then use photo editing software to create the final image with the glasses glare removed.
We will ask the person being photographed if they are comfortable taking their glasses off for the extra portrait photo.
The choice is up to the subject to remove their glasses, however we cannot guarantee the glare can be removed if they decline.

Question 9

Our 'best practice' portrait philosophy

Accepted Answer

A selection of portrait images is taken of each person photographed. This varies with the individual being photographed from three to 20+ images.
The variation is due to a number of factors such as how comfortable the person is in front of the camera, school dress code guidelines to glasses glare.

We do try our very best to make great portraits of every person we photograph. 
However, there are time constraints and making a great school portrait is a two-way transaction - effort from the photographer and a willingness from the subject.
We are professional photographers and it is always our goal to produce great portraits that you cherish for years to come.

Question 10

Our 'Photoshop' guidelines

Accepted Answer

All final photographs received by the school and customer have gone through an editing workflow as follows:

- Culling the subject photos down to the best portrait, selected by our professional photo team.
- Colour adjustments for balanced skin tone.
- Cropping the image to suit the customer's products.

We do not use any 'photoshop' techniques, that alter a subjects appearance, such as skin repair for blemish removal or change any natural details of the subject.
With the subjects permission - we do use editing software to remove prescription glasses hotspots, created occasionally from our studio flashlights.

FAQ